The CFD broker GKFX was able to get top marks in this year's DKI survey. The German Customer Institute (DKI) awarded GKFX the top grade of five stars. Previously, active CFD traders could choose the best CFD broker in an online customer survey from early February to mid-April 2017. 832 active traders participated in the survey. Ultimately, eight providers with over 50 ratings were taken into account in the evaluation. Arkadius Materla, Managing Director GKFX Germany, was pleased with the award and thanks the traders who voted for GKFX. He sees the award as an incentive for the future to continue working on offering the best possible products and services.
Evaluation in several categories
The brokers were evaluated in several categories, including trading, trading platform, mobile trading and customer service. GKFX was convincing in all categories. In four of the five categories, the broker received the top rating of five stars and was able to achieve first place in the overall rating. This year, the traders surveyed were extremely critical. The top grade was therefore awarded by DKI only twice.
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Market Research Institute from Düsseldorf
The German Customer Institute ( DKI) is a market research institute based in Düsseldorf. With the help of a nationwide network that includes mystery shoppers and an infrastructure network, the institute collects primary data via all known data collection channels such as the Internet. The institute's customers benefit from services in data management, data consulting and statistical computing. The institute has made market-oriented data collection and analysis its task and awards customer satisfaction and quality seals. The DKI checks and documents the service quality and customer orientation of companies. Among other things, the DKI is known in the financial sector for the seal of quality "Verified Service Quality".
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Customer satisfaction in the foreground
The DKI also examines individual companies. As part of the company analysis, a special focus is on customer service, because this is an important success factor. The institute thus supports companies in optimizing their business. The DKI has also been evaluating the service quality of individual companies and industries on behalf of Wirtschaftsmedien.
Broker survey conducted for the fifth time in a row
This year the DKI conducted its CFD broker survey for the fifth time in a row. This year the institute again asked who is the most popular CFD broker in Germany. All CFD traders were invited to rate their personal broker in a short online survey. Particular attention was paid to the offer, the trading platform and the customer service of the brokers. Traders were also invited to share what they particularly like about their broker and what points they criticize. Each trader could take part in the survey once. Multiple participations or conspicuous voting behavior led to deletion of the data. Employees of the DKI, the participating brokers and affiliated companies were excluded from participating.
Ratings increasingly important
Ratings and surveys play a role in choosing the best broker today a major role. Since there are now numerous providers on the market, it is often difficult in practice to get a comprehensive overview. Therefore awards and reviews are very helpful. It is often worthwhile to get a first impression of evaluation portals and survey results before you get more detailed information about the conditions and offers of the individual brokers. Evaluations can often tell at a glance what distinguishes a broker. Many brokers differ in terms of terms, offers and fees. Therefore, you should get comprehensive information before registering with a broker. But not only the general operations of a broker are important, but also whether the personal trading strategy can be implemented with the broker of his choice. Therefore, you should inquire whether the broker also offers the tools you need.
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brokers with a branch in Frankfurt
GKFX is headquartered in London, but is one of the best known global forex and CFD brokers. German customers are looked after from the branch in Frankfurt. The award-winning customer service is available for all questions about trading and thus ensures security when trading. The employees in the Frankfurt branch can be reached by phone, email or live chat.
At GKFX, traders can start trading using the in-house trading platform MyFX or the popular MetaTrader 4. Numerous currency pairs, stocks, indices and commodities can be traded. Beginners in particular are delighted with the many interesting analyzes and market assessments as well as the extensive range of training courses with webinars live trading, where you can look over the shoulder of experienced traders.
The attractive conditions of GKFX include maximum leverage of up to 1: 400 and majors with leads from 2.0 pips. The broker does not charge commissions. Costs are only incurred for the spreads. Traders can expect spreads between 1.5 and 1.8 pips for the currency pair EURO - US dollar. GKFX presents its cost structure very clearly and transparently.
Traders can also trade around the clock at GKFX. Futures on the DAX 30 are also offered between 8 a.m. and 10 p.m. The US dollar index or Brent can be traded as a spot during this period. In March, GKFX extended trading hours for CFDs to the DAX 30, which can now be traded almost around the clock.
MyFX trading platform
The MyFX trading platform can be customized in many functions. Not only different layouts, but also one-click trading or personal lot sizes can be selected. In addition, traders have direct access to the community via the platform and thus to Social Trading. Anyone with a account balance of at least 2,000 euros can use MyFX. After activation, you have to trade at least 50 FX lots within three months, otherwise the license expires. Beginners mostly used the well-known Meta Trader 4 for the first steps, which is clearly structured and easy to use.
Traders who want to trade on the go can use the trading platform from MetaQuotes on the iPhone>use and get access to the live account and numerous functions. Smartphones with an Android operating system can trade on a trading platform developed by MetaQuotes Software Corporation. Traders can also open and close positions there, use charts and indicators or carry out a technical analysis.
Free account opening
The account opening itself is free of charge at GKFX. Since there is no minimum deposit, every trader can decide for himself with what amount he wants to start trading. In addition to personal information and information on income, the responsible registration authority also requires that information on trading experience must be provided. Identification is carried out with a passport, identity card or driving license. For example, the current address can be confirmed with a current electricity bill.
Several account models to choose from
GKFX offers several account models to choose from. With the micro account, which is particularly interesting for beginners, the spreads start at 0.6 pips. Traders can open up to 50 positions simultaneously. The number of lots opened at the same time is limited to five. No minimum deposit is required for the micro account. Forex and commodities are tradable here.
Also with variable account no minimum deposit is necessary. Here are forex, commodities and indices the tradable markets. The maximum leverage is 400: 1. The fixed account also includes shares as a tradable market. The fixed GKFX spreads are 1.5 pips. If you want to deposit 25,000 euros or more, you can open a VIP account with variable GKFX-Speads from 0.6 pips. The maximum leverage here is 100: 1. In addition, GKFX also offers a free demo account, for which only little data is required for registration. Here traders can test all trading platforms for 30 days with different virtual amounts.
The DKI Institute awarded GKFX top marks in its test. Particular attention was paid to this year's trader survey, which was carried out for the fifth time in a row, in the areas trading, trading platform, mobile trading and customer service. GKFX achieved the best possible rating of five stars in four of the five categories. GKFX is known for its very good customer service, which takes place from the branch in Frankfurt.
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