Binary.com was known until 2013 under the name BetOnMarkets and already had an extensive training program. This has been and will continue to be expanded. In addition, Binary.com has a very well-developed communication system that is directly visible to the customer and also easy to use. The clear homepage , which offers well-structured information on most topics, is equally beneficial. Most questions are answered with a few clicks of the mouse and make communication with other traders or the Binary.com team of experts superfluous.
The most important things at a glance:
- No forum for customer exchange
- Tutorials have been and are being expanded
- Contact via email with screenshots in PDF or JPEG format
- Contact via the free telephone numbers, Direct Line or by fax
- Contact via the callback service
- Contact via live chat in English, Russian or Indonesian
- Daily market assessments under "Daily Report"
- An optimal tutorial in Weekly Trading Room, in the Commodoties Corner, in webinars and under "How to get started"
- Chart Application, Light Charts and Live Charts in the category Market Data
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Tutorials and customer service from Binary.com
Binary.com is a Malta company and is regulated and licensed by the Lotteries and Gaming Authority in Malta. Binary.com was founded in Hong Kong and became known as BetOnMarkets. There are still numerous tutorials on youtube . com . The range of training courses was expanded even after the name change in 2013 . Binary.com does not offer a forum on its website to exchange questions and information from traders. If there is a need despite the comprehensive customer service , there are enough forums on the Internet where you can ask your questions and exchange experiences.
Binary.com offers traders comprehensive customer service with a wide range of training opportunities. The broker does not offer a forum for direct exchange among its customers.
Binary.com - the 4 ways to customer service
Customers of Binary.com are four ways available for communication:
- Callback Service
at Contact Us the respective masks can be clicked, which clearly illustrate the further procedure.
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Binary.com is trying Answer Email inquiries within the next two days. It also offers customers to send screenshot of the problem areas, which makes communication easier. If possible, these should be sent as PDF or JPEG files .
Under " Call Us " there are free telephone numbers . The four offices are all located on the European and Asian continent. The offices for Great Britain and Australia are open 24 hours, while the office for Russia is open from 8:00 a.m. to 11:00 p.m. CET and that opened for Indonesia from 01:00 - 10:00. For all cases, Binary.com also offers a Direct Helpline with three different phone numbers depending on the time and a fax number .
Der Callback Service can be used if the telephone lines are busy. Here only telephone number, name, email address and the personal LoginID of Binary.com must be specified.
Of course Binary.com also provides a live chat . A distinction is made between English, Russian and Indonesian assistants . The English Live Chat is open 24 hours a day from Monday to Friday. Russian help is available from 07:00 to 23:30 CET and in Indonesia from 01:00 to 10:00 CET. To start the live chat just click the "Live-Chat online" button and the short form with name, Address, login ID and the question must be filled in.
Unfortunately, Binary.com only offers its contact service in English, Russian and Indonesian . Thanks to the possibility of dealing with the service in writing, the unsafe customer can quickly get help in one of the numerous online dictionaries.
Binary.com offers its traders numerous options for contacting customer service. Assists are available in English, Russian and Indonesian and can be reached via email, phone, callback service and live chat.
Education, FAQs and the latest analyzes
Good knowledge of English is also an advantage in the training program at Binary.com. Most of the time, the videos clearly show the wide variety of platform features, but the background information of the moderators can hardly be understood without knowledge of English. For those who are proficient in the English language, Binary.com offers an optimal learning program . In the four areas
- Weekly Trading Room
- Commodities Corner
- Webinars and
- How to get started
beginners and advanced learners are given the most important information about trading.
Furthermore, Binary.com offers daily assessments of the market with short statements under " Daily Report " and a final summary.
In the Market Data section you will find Chart Application and Light Charts also the so-called Live Charts . In the live charts the trader can choose from markets FOREX, indices, raw materials, random and smart indices, then select a instrument and receives a second-precise illustration of the course of the course . If you want to follow a trend strategy, you can display the past values as a chart application. Binary.com offers twelve different time periods :
- 10 minutes
- 1 hour
- 6 hours
- 12 hours
- 1 day
- 2 days
- 5 days
- 1 week
- 2 weeks
- 1 month
- 3 months and
- 1 year
The FAQs are at Binary.com under "Get started". The most important questions are summarized here and are answered briefly, concisely and precisely .
Many questions can be answered at Binary.com without the use of customer service become. In its extensive training program, numerous market information and the FAQ section, Binary.com supports its customers with expert knowledge.
The broker Binary.com does not set up a forum on its website. However, the quality of customer service is by no means lost. It offers its traders access to a lot of useful information and training programs. It also offers its traders the opportunity to contact the Binary.com team of experts. Binary.com uses various media from telephone and fax to email in English, Russian and Indonesian.
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